Shuttle-UM FAQs

Updated September 6

Am I required to wear a mask while riding Shuttle-UM?

No. Effective Monday, August 29, wearing a mask will not be required while indoors in most situations, including classrooms and while riding Shuttle-UM. Although, it is recommended to wear a mask while indoors for added protection, it is not required.

What is Transit App? Should I use it instead of NextBUS?

Transit app provides transit systems, like Shuttle-UM, helpful tools for passengers to improve their transit experience. When Transit is fully operational it will provide real-time bus arrival information, alerts & notifications when service changes and/or disruption occur, and a multimodal trip planner offering different route options including local transit, rideshare, biking and walking.  The Department of Transportation Services no longer has an agreement with NextBus/Umo to track Shuttle-UM buses and any information on their site may be incorrect.

Shuttle-UM bus with face covering requirement message

I am brand new to riding Shuttle-UM. Can you help me get started?

Check out our new rider guide, which outlines basic passenger guidelines and etiquette that help you plan for, board and ride Shuttle-UM. 

Is there an app for Shuttle-UM?

  • The Transit app  is the official app for Shuttle-UM information. We recommend riders use the Transit app to get schedule information and service alerts. The transit app’s real-time Shuttle-UM information will be coming soon.
  • TransLoc is the official app for scheduling NITE Ride, our on-demand bus service that serves campus from 5:30 p.m. to 7:30 a.m. every day the university is open. It is the best way to request a NITE Ride.

How can I find out if my bus is running on time or if there's a service change?

We share service updates and alerts in several ways. The best way to get alerts is by viewing our service alerts page. You can also receive notifications and alerts about Shuttle-UM routes through the Transit app. Once Shuttle-UM's GPS bus location system is operational in a few months, the Transit app will be able to provide real-time bus ETAs for your specific bus. 

Shuttle-UM webpage
Service announcements and updates regarding route changes and stop relocations will appear at the top of the Shuttle-UM page on the DOTS website. Service announcements share information about schedule modifications during breaks, exams and intersemester periods.  Route delay may not appear on the website. 

Twitter, Instagram and Facebook
Follow us on Twitter, Instagram and Facebook. Service announcements, route change and stop relocation updates will appear on our social media accounts. Route delay notifications may not appear on social media. 

Are your bus schedules always the same?

Fixed-route schedules are updated on a semesterly basis. During exams, breaks and intersemester periods, buses run on modified schedules. Service updates announcing modified schedules are always posted to the DOTS website and shared on our social media. 

Are your transit buses ada accessible?

Transit buses have ADA seating in the front of the bus and are equipped with wheelchair ramps. Drivers are trained to operate the seating and ramps and secure passengers who need assistance. We also offer paratransit services to students, faculty, staff and visitors with disabilities. 

Do I need to pay a fare to ride Shuttle-UM?

No, Shuttle-UM is fare-free and does not require registration. However, some of our routes require passengers to present a university ID to the driver. These routes are marked with “ID” on our bus schedules.