Shuttle-UM FAQs

Updated September 2, 2021

Am I required to wear a mask while riding Shuttle-UM?

Yes. Everyone aboard Shuttle-UM buses must wear a mask, regardless of their vaccination status. It should cover your nose and mouth. 

What is Umo? Should I use it instead of NextBUS?

Umo is a rebranded and improved version of the NextBus app. Later this semester, NextBus will transition to Umo. As of right now, NextBUS is still the best app for receiving real-time Shuttle-UM ETAs and service alerts. More information about Umo will be available on the DOTS website as we prepare for its launch.

Shuttle-UM bus with face covering requirement message

I am brand new to riding Shuttle-UM. Can you help me get started?

Check out our new rider guide, which outlines basic passenger guidelines and etiquette that help you plan for, board and ride Shuttle-UM. 

Is there an app for Shuttle-UM?

  • NextBus is no longer operational.  We are working to launch a new route tracking application for the Fall 2022 semester.
  • TransLoc is the official app for scheduling NITE Ride, our on-demand bus service that serves campus from 5:30 p.m. to 7:30 a.m. every day the university is open. It is the best way to request a NITE Ride.

How can I find out if my bus is running on time or if there's a service change?

We share service updates and alerts in several ways. The best way to get alerts is by viewing our service alerts page.

Shuttle-UM webpage
Service announcements and updates regarding route changes and stop relocations will appear at the top of the Shuttle-UM page on the DOTS website. Service announcements share information about schedule modifications during breaks, exams and intersemester periods.  Route delay may not appear on the website. 

Twitter, Instagram and Facebook
Follow us on Twitter, Instagram and Facebook. Service announcements, route change and stop relocation updates will appear on our social media accounts. Route delay notifications may not appear on social media. 

Are your bus schedules always the same?

Fixed-route schedules are updated on a semesterly basis. During exams, breaks and intersemester periods, buses run on modified schedules. Service updates announcing modified schedules are always posted to the DOTS website and shared on our social media. 

Are your transit buses ada accessible?

Transit buses have ADA seating in the front of the bus and are equipped with wheelchair ramps. Drivers are trained to operate the seating and ramps and secure passengers who need assistance. We also offer paratransit services to students, faculty, staff and visitors with disabilities. 

Do I need to pay a fare to ride Shuttle-UM?

No, Shuttle-UM is fare-free and does not require registration. However, some of our routes require passengers to present a university ID to the driver. These routes are marked with “ID” on our bus schedules.