A citation that remains unpaid after the 15-day period or after a reduced or denied appeal is considered unresolved. DOTS may take one or more of the following steps to achieve resolution:
- A late fee of $30 will be assessed.
- Vehicles with five outstanding citations that are more than 15 days old may be towed at the owner's expense. Vehicles will not be released until those outstanding fines and fees are satisfied.
- The citation may be referred to the state MVA Flagging Program or state Central Collection Unit (CCU) for action, and all unresolved fines may be added to the university student account. Personal checks will not be accepted for citation payment under the State MVA Flagging Program.
- Students may be responsible for citations issued to vehicles owned by family members.
- Maryland income tax returns and wages may be garnished for settlement of unresolved citations.
Payment by cash or check is strongly discouraged. However, if you need to pay your citation with cash or check, please contact us to make arrangements.
Pay your citation through our online parking ticket payment system.
Our cashiers can accept debit or credit card payments over the phone during business hours. You may not use Terrapin Express to pay for your permit, campus license plate registration or citations.
Mail a check or money order made payable to the University of Maryland to:
Department of Transportation Services
University of Maryland
8056 Regents Drive
College Park, MD 20742
HOW TO REQUEST A REVIEW
Customer service support for appeals, including language assistance, is available over the phone during business hours.
Request an online review through the parking portal. You will need your citation number and vehicle license plate information to submit an online review. Visitors will need to create a parking profile before completing the online review.
Requests for a review through the Prince George's District Court is not available online and must be submitted by mail or in person to the DOTS office.
By mail or in person
Return both the citation and your written request by mail or deliver it to the DOTS dropbox outside the DOTS office. Appeal forms are located outside the DOTS office. If you do not have the original citation, please provide the citation number, license plate information, your name and address, and which entity should review your request (DOTS or Prince George's County Court) on separate paper.
DOTS real-time video reviews offer current UMD students an alternative to submitting a written request. Participating in a real-time video review gives students the opportunity to explain the details surrounding their parking experience while also allowing the DOTS Citation Review Unit (CRU) to ask follow-up questions for clarification.
Real-time reviews are conducted using Skype. To schedule an appointment, email email@example.com. Appointment times are available on a first-come, first-served basis when CRU members are available.
Are you a good candidate for a real-time video appeal?
- You feel that you can more accurately and compellingly explain your situation directly to a member of the CRU.
- You will have access to the necessary technology and a quiet environment during one of the available times.
- You have documentation that indicates that the citation you received may have been issued in error.
- You would like to appeal multiple citations for the same reason.
- You know why you received the citation and just want to vent to someone who works for DOTS.
- You’re hoping to simply extend the timeline for submitting payment.
- You disagree with the way parking is managed on campus and would like to discuss parking policies.
Requests for second review (UMD students only)
UMD students wishing to dispute the decision made on their first review may submit a second review request. Second reviews are conducted by the University Appellate Board, a branch of the Office of Student Conduct. Your second review request must be received within seven business days from the date of the first review decision letter.
The Appellate Board will only consider requests that include new and relevant information that was not provided with the original review. This includes supporting documents, receipts, letters of support and so on.
Before your visit to the DOTS office bring in this completed Request for Second Review form.