Coronavirus Update: Service Plans

Faculty and Staff

*Published on Tuesday, March 10, 2020. Updated Friday, January 29, 2021*

In response to the COVID-19 pandemic, we have made modifications to our operations. Visit our COVID-19 resource pages to learn about our precautions and find answers to your questions. These pages will be updated as circumstances evolve:

Our top COVID-19 FAQs are below. 

For other UMD updates related to the coronavirus, visit

Our lobby is closed, but we're still here for you.
Customer service is now contact-free. Inquiries and cashier transactions will take place online and over the phone. Physical permits and printed forms can be exchanged via our new smart lockers and DOTS dropbox. We remain available Monday to Friday, 8:15 a.m. to 4:15 p.m. to assist by phone at 301-314-3687 (DOTS) and email at


What precautions is Shuttle-UM taking to protect those on board?
We have implemented many measures to protect Shuttle-UM passengers and drivers, including face covering requirements, rear door boarding, physical distancing accommodations, enhanced bus cleaning and barriers between passengers and the driver. View our Shuttle-UM COVID-19 updates for full details. 

Have there been any modifications to Shuttle-UM schedules routes?
Yes. Our routes will operate on modified schedules to limit the number of drivers using a single vehicle and to allow for increased cleaning. View Fall 2021 schedules (added Jan. 4).

I am an employee and would like to cancel my parking payroll deduction during the Fall 2021 semester. How do I cancel?
Employees may cancel their parking payroll deduction by completing this Google form.

I am only commuting to campus occasionally. Are there permit options for those who don’t need to park every day?
We created a daily permit option, which is meant to accommodate those who will park on campus one, two or three days per week. We encourage you to visit our list of permit recommendations, which shows which type of permit could work best for your circumstances this fall. 

covid-19 transportation communications

August 14: Parking cancellation updates and deadline extension to faculty/staff

August 11: Return to parking operations reminder for faculty/staff

July 24: Return to parking operations for faculty/staff and students

April 13: Student parking fee refund information

April 9: Smart Commute Commuter Store closing early; telework tips

April 6: Parking plans for students whose vehicles remain on campus during remote operations

April 2: Faculty/Staff parking payroll deduction suspended

March 30: VeoRide service suspended; cycling during COVID-19