Citation Reviewer - Student

position description

The Department of Transportation Services (DOTS) is seeking motivated students to review student parking citation appeals. Citation reviewers are responsible for evaluating UMD student requests for review of parking citations. Student citation reviewers report to the Citation Review Unit Manager. Reviewers must be available to work 10-15 hours per week. Applicants MUST have at least two semesters left at the university and will have preferably attended the university for at least one semester.

Compensation will be at a rate of $12.44/hour. Training is required and will begin ASAP but no later than the first week of the fall semester.

The primary responsibilities of a student citation reviewer are to:

  • Independently read, research, and evaluate student requests for parking citation reviews
  • Conduct real-time (non-written) appeals with citation recipients over Zoom or other teleconferencing platform
  • Make and justify decisions to void, reduce, or uphold a citation
  • Perform administrative tasks associated with the Second Appeal process

Due to the sensitive and complex nature of parking on campus, the ideal candidate will:

  • Have a strong understanding of the DOTS mission and purpose
  • Be motivated to learn and understand campus parking regulations
  • Have excellent research and analytical skills and be able to articulate findings
  • Demonstrate sound and consistent decision-making skills
  • Collaborate with other student citation reviewers in a respectful and professional manner
  • Maintain the highest level of professionalism and discretion when accessing confidential information
  • Be adept at facilitating real-time reviews with students, especially those who may be confused, frustrated, and/or angry
  • Proactively communicate areas for improvement within DOTS based on review statements

Students who have worked in the Citation Review Unit develop the following essential skills in preparation for employment or continued education after graduation

  • Experience performing meaningful work in a professional setting
  • Written communication
  • Research and analysis using a variety of information sources
  • Collaboration and teamwork alongside peers, as well as with full time staff
  • Personal growth related to individual strengths and professional interests
  • Practice with time management

Apply

To apply, please submit a resume and cover letter to dotshrm@umd.edu. For best consideration apply by August 6, 2021. For questions email dotshrm@umd.edu or call 301-314-9713.

 

$12.44/HR; 10-15 HOURS/WEEK